Service Contract Terms & Policies
BY PURCHASING FROM STG BEAUTY (STYLIST TO GO), YOU AGREE TO THE FOLLOWING SERVICE TERMS, POLICIES, LIMITATIONS, VIRTUAL SERVICE LIMITATIONS, TERMS, RATES AND AUTOMATIC CHARGES OF ADDITIONAL FEES
(when applicable)
IN-PERSON STYLIST SERVICES
Service Pricing Policies:
Pricing and policies are subject to change at any time before your date is confirmed as reserved by our staff via email. You will be sent a confirmation email, that details your service start and finish time, only after your reservation has been confirmed. Otherwise, your date is not yet reserved.
Booking Requirements:
A deposit and signed contract are required to reserve your services. You'll be sent a proposal with the services listed on your booking request form. This proposal will detail the payment schedule for your deposit and the remaining balance to be paid off before your final event date.
Start Time & Finish Time:
Our booking form asks you to determine a preferred finish time. This 'Finish Time' is the time we'll schedule to have your services completed with a 30-minute buffer to allow you time to get dressed and gather belongings before needing to leave. We reserve the right to determine your start time based on the types of services you are booking.
STG Beauty will use its discretion to allow for a seamless reservation time while providing exceptional work with our team of professionals.
The 'Start Time" is left at our discretion, and is determined based on the number and types of services you've reserved on your service contract. The start time can change if your service count is changed. We will email you each time your start time changes. Otherwise, your start time does not change.
If your venue is limiting your hair and makeup time, feel free to include this information in the "Finish Time" section of your service contract.
You will be made aware of your start time only once your booking has been confirmed.
Your beauty reservation accounts for additional time as part of our satisfaction guarantee, to allow you time to mention any style adjustments for a look you'll love. If your team is delayed, typically, this will not affect your finish time.
If delays out of their control will impact your finish time, we will communicate this via text message and ask if the new finish time works for you. If not, we can dispatch another stylist to ensure a sooner finish time.
We do everything in our power to keep booking times secured. Unfortunately, sometimes things happen and delays occur. By using us, we do everything on the back end to make your booking pleasant and stress-free.
If delays occur too significant to allow you to make it to your event on time, and services have not been completed, we may offer a refund or credit for a future service. No refunds are offered for services completed.
Additional Stylist Policy:
To ensure you receive top-notch service, we may designate additional stylists to assist with parties of 5 or more. The use of additional stylists serves to reserve bookings for a time block of no more than 4hrs, and are assigned at our discretion, when available. You are responsible for ensuring each of your stylists has a proper "workstation" available to them. On average, we book 4 clients per stylist. Your total service time may vary. Here is an example of what you can expect if your party includes 5 people or more, for both hair and makeup services per person. You are responsible for the travel fee, parking fee and toll fee for each stylist, if applicable. See our travel fee policy terms.
• 5 people total = 3 stylists total = approximately 3.5 hour service time
• 6 - 7 people total = 4 stylists total = approximately 3 hour service time
• 8 - 9 people total = 5 stylists total = approximately 4 hour service time
• 10 - 11 people total = 6 stylists total = approximately 3.5 hour service time
*Restricted timing for starting and finishing services, requires STG to provide additional stylists, to accommodate the scheduling limitation, which would limit our stylist inventory and availability. An "Additional Stylist" Fee will be incurred if your service start time is restricted to a specific time that falls below our designated, average service times listed above. The use of additional stylists is at the discretion of STG, The fee is assessed at the discretion of STG. Fee may increase without prior notice, if more services are added. If unsure of your Additional Stylist Fee being increased, please ask our office staff for clarification.
Changes to Contract:
Any and all changes to your contract are allowed, but must be requested in writing via email or text message. Changes will not be locked in until confirmed by our staff after our availability is confirmed internally, and we accept the change to be made. We cannot guarantee that we will be available to make the changes you require after your contract has been signed and submitted. Additional services may be added at any time as long as they can be accommodated, and approval is confirmed by our staff. Please contact us to ensure time permits service add-ons.
The number of reserved services may be subtracted up until 15 days before the date of service, to avoid any service cancellation fees. On day 15 before your appointment, all booked services will be locked in, and any subtraction of these services will result in a service cancellation fee that is calculated as a 50% charge of the price for each service subtracted along with its corresponding fees (ie: cancelling an attendant that was reserved for hair and makeup services along with lashes, airbrush). Any subtraction of services within 48 hours of your appointment will result in a 100% charge of the price for each service subtracted along with all corresponding fees. No refunds are given, only credit toward any STG Beauty services. Same-day cancellations will not receive a refund, nor a credit under any circumstances.
The time we allot for a service booking/ reservation is based on the number of services requested on your service contract. We allot this time to be available for your service date, making us unavailable during this time for any other bookings with your stylists.
Trials:
Trials are available upon request. Simply email our staff with your desire to book a pre or post -contract trial. Please note, trials are scheduled based on stylist availability. Payments for a trial are to be made upon completion of trial via our invoice, which is emailed after your trial has been completed. Payments must be received once the invoice is received on your end. A late fee of 10% will be added to your unpaid invoice after 24 hours of receipt.
Payments:
We accept credit, debit, ACH account payments, ApplePay or Venmo. No cash is accepted, except for gratuity. All payments, require 6% tax as per Virginia's sales tax code.
Payments are to be made in one transaction only. Most clients collect funds from their group, and charge the total to a their own card to fulfill this one transaction policy. We cannot accept multiple payments from an entire group.
Late Payments:
If there is a balance on your account after your service date, a late fee of 10% of the total remaining balance will be added to your invoice if not paid upon receipt of invoice. This late fee is automatically added to your invoice after 24hours of non-payment. After 30 days from your service date, an additional $30 per month will be added to your unpaid balance. We will reach out via email, text. The last resort will be to take your account into collections and will incur additional fees you're responsible for repaying.
Gratuity:
You choose! An automatic 25% gratuity will be added for all bookings, but you can request we remove it if you'd prefer to tip in cash. We do the calculation for you, dispersing your gratuity evenly for everyone involved with your booking, based on the number of services they've provided. If you feel they've exceeded your expectations, feel free to hand them cash directly.
Additional Fees & Policies:
Extra Hair: Applies to those who have thick, dense, curly or coarse hair that requires extra time and/or product use to style as desired. If you need clip-in extensions applied and styled, this will add to your total service time and product use, which will incur an extra hair fee as outlined above. Rate varies from $25 to $50, at the discretion of the stylist performing hair services, based on the amount of time it takes to style. We recommend a trial to ensure styling time is properly accounted for to avoid delays on your event date.
Extensions: Clip-in or tape-in extensions are to be provided by the client receiving the service. This add on fee is $80 and includes the stylist applying the extensions, then styling the hair to blend with ones natural hair. Please wash and airdry your extensions prior to having our stylists use them.
Wet Hair: A $10 fee applies to those that do not follow our hair prep instructions, and have wet or damp hair at the start of their service, when not booked for a blow dry service. The stylist will need to first rough dry the hair before they can begin the styling service, which in turn delays the schedule, and forces them to catch-up on time by reasonable means necessary. This fee does not apply to those receiving a blow-dry service.
Lash Application: Included! We offer temporary false strip lashes, provided by our stylists, to enhance the look of your eyes and compliment your makeup. Our stylists come with a wide variety of lash styles and can even customize the lashes to your eye shape.
Airbrush Makeup Upgrade: This option allows our makeup artist to apply your makeup with the airbrush technique as a sealer for a longer wearing makeup application. Airbrush offers a fine mist application for a lightweight feel and is a more sweat and water-resistant option than a traditional application. It is the best option for those who don't normally wear much makeup. This upgrade may NOT be available for same-day purchase, only when your stylist does not offer this upgrade. Traditional application of eyes, lips, and cheeks along with concealer are performed. Airbrushing of your entire face is not included in this rate. $80 for this upgrade.
Specialty Makeup: This option offers extra coverage typically for Media appearances, Photoshoots, glitters, product use, glued eyebrows, extra color correction or drag. The fee compensates for your makeup stylists additional time, technique and product use. $80+ for this upgrade.
Tattoo Coverup: for the client that desires to cover a tattoo, we offer this option as an add-on service. Please email us with a picture and description of the tattoo you wish to cover for us to provide you with a more specific quote. The artist that performs the cover-up will be able to give you the exact quote once they see the tattoo in person. Rate varies starting at $80 and up.
Light Iron Work: Only available to those that have opted into a blow-dry service. After the blow-dry, the stylist will lightly curl hair in small specific places throughout the head, to achieve a more defined, wavy look. If client desires the entire head to be curled after the blow-dry, and/ or asks for pinning of the hair, this fee would be $65, which equals our regular styling rate. Otherwise, small amount of curling is $30, no pinning included.
Early Morning Fee: An early morning fee will apply for bookings that start at 8:00am or earlier. This fee is outlined below (we book our scheduling in 30 minute increments only). This fee serves as a bonus for your artist(s) that have made themselves available outside of normal working hours.
Late Booking Bonus: An additional fee of which 100% goes into your stylist's pocket. This is a "thank you" to them for their availability given very little notice. Where they drop everything to get you taken care of. This bonus can be viewed as a form of gratuity.
• 8:00 AM Arrival & Setup = $50 Fee
• 7:30 AM Arrival & Setup = $60 Fee
• 7:00 AM Arrival & Setup = $70 Fee
• 6:30 AM Arrival & Setup = $90 Fee
• 6:00 AM Arrival & Setup = $110 Fee
• 5:30 AM or earlier Arrival & Setup = $160 Fee
Travel Fee Policy:
No travel fee for all of Washington DC! Our local service area is considered 13 miles from Alexandria, VA 22314. Use Google Maps to find your location's mileage (the browser version, not the app).
All services provided outside of our local area will be subject to an automatic travel fee. Our local service area is no further than a 13 mile radius of Alexandria, VA 22314,. This fee is determined by Google mapping directions from Alexandria, VA 22314 as the starting point (on a laptop or computer's browser not an app because the app rounds out the mileage), and your service location as the destination. The recommended route with the shortest time will be the mileage used to determine the applicable travel fee at a flat rate of $3.50 per mile, per artist (going and coming already factored in) and will apply to both trials and event date services. It will automatically be applied to your total balance for services provided outside of our local area. The total mileage given by Google Maps will be the mileage used. For example, if Google says the mileage is 10.1 miles, your total travel fee would be $35.35 per artist (10.1x 3.50). Please contact us for a quote for services outside the DC/MD/VA metro areas. If your location requires more than a 2 hour commute (one-way), we will round up the travel fee to include a small bonus for your artists to travel a total of over 4 hours for your event.
CITY EVENTS: With major events and road closures, your styling team may need to use alternate transportation to fulfill your appointment in a timely fashion. You will be billed for these charges. Fees may apply when your stylists walk to your location due to multiple road closures (applies to Inaugural events in Washington DC).
Toll fee: If your stylist(s) pay a toll fee to get to your location as our Alexandria VA 22314 being the starting point on a map, you'll be billed for the cost, no markup, per stylist.
We calculate the mileage as so to compensate stylists "down time" during travel to and from your location.
Holiday Fee:
A holiday fee will be automatically applied for major holidays if services are booked on an Eve, holiday or a holiday weekend. Our weekends are considered Friday, Saturday and Sunday. This fee will be automatically added to your final invoice, and determined as follows and is a flat fee meaning it is NOT multiplied by the number of stylists you're reserved for: (Fee serves as a bonus to your stylist(s) for making themselves available for your event. The lower rate applies for a highly booked date, Higher rate for a lower booked date, ask for details)
• Memorial Day/ Labor Day Weekend $50 - $60
• Mother's Day Weekend $60 - $70
• Easter Weekend $70 - $80
• Fourth of July Weekend $80 - $90
• Thanksgiving/ Christmas Weekend/ New Years Day & Eve $90 - $100
Parking Fee:
Your stylists need to park AT THE SERVICE LOCATION. If the service location requires a parking cost, such as valet, garage or metered parking, you will be responsible for the reimbursement of this cost (no markup), per stylist.
Because of all the tools and supplies that each stylist carries, Valet Parking at the service location is preferred and will be automatically chosen by your artist(s) if you do not specify otherwise on your service contract. We will allow same-location garage parking per your request only, which is usually a lower rate.
Requests to park elsewhere (garage next door, or across the street), but at a walking distance of from the service location, will require an additional $10 walking fee per artist in addition to the parking cost due to the extra time and labor it will take your artist to walk to your location with approximately 30 lbs of gear in tow. This may also cause the artist to arrive later than anticipated.
Requests to use street parking will only be an option if there is no time limit to the street metered parking. If your total service time exceeds the parking time limit, street parking will not be an option, and your artist(s) will default to a self-parking garage at your location, or at a nearby garage, which will be billed to you according to these service terms. If timing is an issue for your stylist to find parking, they will default to valet after exhausting all other options, to avoid further delay in starting your services. You assume responsibility for covering the cost of parking and/ or walking fee, per stylist.
Photography:
Help us show you off to potential clients! Your stylists will ask if you are ok with having your picture taken as well as those in your party. If you agree, your images may be shared on your stylist's portfolio, our website and/ or social media accounts. If you'd prefer to not have any pictures taken, please indicate so in writing via email or text. We can also have you proof any images before they hit the web, if that is your preference.
We'd also love to feature your event and services with your professional photographer's images. If you're ok with doing so, please list your photographer's information via email.
Cancellation Policy:
Your deposit is non-refundable, under any circumstances. However, we do offer credit toward any STG Beauty services when you cancel with at least 15 days via email.
If under a payment plan, all payments submitted are non-refundable, and may be available as STG Beauty credit.
In the event of a STG Beauty stylist succumbing to sickness, accident, act of God or other reasons beyond control, all efforts will be made to find a suitable replacement.
By booking your services with STG Beauty (Stylist To Go), you are acknowledging and agreeing to the following:
I have read and agree to the above terms of use, services and policies, and acknowledge that I am aware these terms and policies are subject to change at anytime, prior to reserving my services. I understand that STG Beauty reserves the right to refuse services with or without cause prior to confirming my booking/ reservation. I hold harmless all STG Beauty staff, independent contractors, interns, hairstylists, artists and makeup artists to any damages to my person or those in my party as a result of any tool, supply, technique, product or physical contact that may occur. I acknowledge that I have fully read, understood and agree to all terms, policies and conditions contained in this contract. I authorize my card on file to be charged manually (keyed in) for any remaining balances left on my account, after the event date, and agree to any applicable late fees, collection fees, or legal fees determined by STG Beauty if I do not pay off my balance in a timely manner.